Privacy Policy

Effective date: 15 May 2026 · Applies to the IPO Estate website and mobile application

IPO Estate (“IPO Estate”, “we”, “us”, or “our”) respects your privacy. This policy explains what personal information we collect when you use our website at www.ipoestate.com and our mobile application, how we use it, who we share it with, the choices you have, and how to contact us.

1. Who this policy covers

This policy applies to visitors of our website, registered users of IPO Estate, property owners and agents who publish or manage listings, and anyone who communicates with us about our services.

2. Information we collect

We collect information in the following categories:

• Account and profile data. When you create or maintain an account, we collect identifiers such as your name, email address, phone number where you provide it, profile photo if you upload one, and role or account type (for example customer, agent, or administrator where applicable).
• Listing and property content. If you submit a property listing, we collect the details you enter (address or general location, description, price or rent terms, photographs, availability, and related metadata). Images may include embedded technical data produced by your device or camera.
• Usage and device data. We collect information about how you interact with IPO Estate, such as approximate timestamps, screens viewed, actions taken in the app, crash diagnostics, device model, operating system version, language preference, and app version. We use this to operate, secure, and improve the service.
• Communications. When you contact support, report a problem, or use in-product messaging, we retain the content of those messages, your contact details, and related transaction identifiers so we can respond and maintain service quality.
• Technical identifiers. Our systems may assign or read session tokens, authentication tokens, and similar technical identifiers required for sign-in and security.

3. How we use your information

We use the information above to:

• Provide, host, and maintain IPO Estate, including search, saved items, messaging, and role-specific features;
• Create and manage your account, authenticate you, and enforce our terms;
• Display and promote listings you submit, and to operate moderation and fraud-prevention processes;
• Respond to enquiries, provide customer support, and send service-related notices (such as security alerts or material changes to this policy);
• Analyse usage in aggregate to improve performance, accessibility, and product design;
• Comply with applicable law, respond to lawful requests from public authorities, and protect the rights, safety, and property of IPO Estate, our users, and the public.

4. Legal bases (where required)

Depending on your location, we rely on one or more of the following legal bases: performance of a contract with you; our legitimate interests in operating and securing the platform (balanced against your rights); your consent where we ask for it explicitly; and compliance with legal obligations.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who assist us with hosting, databases, authentication, email delivery, analytics, customer support tooling, and security monitoring, bound by confidentiality and processing terms consistent with this policy;
• Other users where you choose to publish a listing, send a message, or display profile information visible within the product;
• Professional advisers such as lawyers or accountants where necessary;
• Successors in the event of a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards and notice where required by law.

6. International transfers

IPO Estate may process and store information in countries other than where you live. Where we transfer personal data across borders, we implement appropriate safeguards in line with applicable data protection laws.

7. Retention

We retain personal information for as long as your account is active, as needed to provide the services, and as required to comply with legal, tax, accounting, or reporting obligations. Listing content may remain visible for a period after account closure where necessary for legitimate business or legal reasons; we will delete or anonymise data when retention is no longer justified.

8. Security

We use administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; you should use a strong password and protect your credentials.

9. Your choices and rights

Depending on applicable law, you may have the right to access, correct, delete, or export certain personal data, to restrict or object to certain processing, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.

10. Children

IPO Estate is not directed at children under the age where they may not lawfully provide consent in their jurisdiction without parental authorisation. We do not knowingly collect personal information from children. If you believe we have collected information from a child inappropriately, contact us and we will take appropriate steps.

11. Cookies and similar technologies (website)

Our website may use cookies or similar technologies that are strictly necessary for the site to function, or to remember preferences you set. If we introduce optional analytics or marketing cookies, we will describe them here and, where required, obtain your consent before they run.

12. Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the effective date above. If changes are material, we will provide additional notice as required by law (for example by email or in-app message).

13. Contact

For privacy-related questions, requests, or complaints regarding IPO Estate: