Support
This page explains how to get assistance with IPO Estate, what information to include when you write to us, and answers to common questions about accounts, listings, and the mobile application.
Contact us
Use this address for login problems, app crashes, listing upload issues, and general product questions.
Use this address for privacy enquiries, data access or deletion requests, and policy questions. Our full policy is published at /privacy.
What to include in your message
A clear message helps us resolve your case faster. Please include:
- The email address associated with your IPO Estate account;
- Whether you are using the Android or iOS app, and the app version shown in your device settings or about screen;
- A short description of what you were trying to do, what happened instead, and the approximate date and time;
- For listing problems: the property title or internal reference if visible, and whether the issue is on your screen only or also visible to the public;
- Screenshots only if they do not contain passwords or sensitive financial information you do not intend to share.
Response times
We read every message. During normal operating periods we aim to acknowledge support email within two business days. Complex investigations (for example fraud review or data subject requests that require identity verification) may take longer; we will keep you informed if that applies.
Installing the mobile app
Use the official store listings so you receive authentic updates and security patches:
- Google Play (Android): Open IPO Estate on Google Play
- App Store (iPhone / iPad): IPO Estate is published under our developer profile on Apple—open the App Store developer page to find the IPO listing when it is live alongside our other iOS apps.
- Direct APK (Android): for sideloading or devices without Play Store, a signed release APK will be available from www.ipoestate.com/downloads/ipo-estate.apk once the file has been uploaded to the site.
If your device reports insufficient storage, remove unused apps or media, then retry installation.
Account access
If you cannot sign in, use the password recovery or magic-link flow offered in the app. If you no longer have access to your registered email address, contact support@ipoestate.com from an address you control and explain the situation; we will verify ownership using the procedures we have on file for your account.
Listings and roles
Customers can browse, save, and enquire on listings. Agent and administrator capabilities are assigned according to your account type. If your role should be updated—for example after joining a brokerage—ask your organisation’s administrator or write to support with evidence of your affiliation so we can review the change.
Reporting abuse or incorrect listings
If you see a listing that appears fraudulent, discriminatory, unsafe, or misleading, email support@ipoestate.com with a link or enough detail to identify the listing and describe the concern. We may remove or hide content while we investigate.
Status and outages
Scheduled maintenance is kept to a minimum. If the service is unavailable, retry after a short interval. If the problem persists across different networks and devices, contact support with your location (city and country are enough) so we can correlate with platform status.